Need a simple way to resolve problems? The Five Whys could be just what you are looking for! It’s a problem solving technique that helps you get to the bottom of a problem quickly and easily.

So, continuing on the subject of body language, this week we’ll look at how to identify the signals in others.

It has been said that between 90% and 95% of communication is non-verbal. Some say only 7% is made up of actual words, the rest is attributed to tone of voice (38%) and body language (55%).

So, your great new CV and covering letter have convinced the employer to call you for interview. As you’ve made it this far, the last thing you want to do is blow it by doing something silly. So, ask yourself … Continue reading →