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Monthly Archives: June 2016

Dealing Effectively With Telephone Complaints

Posted on June 8, 2016 by Susan Metcalfe

In our Advanced Business English course we look at how to deal with complaints by letter and email. I know that we stress that business correspondence should be concise and clear but it never ceases to amaze me how blunt … Continue reading →

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Susan Metcalfe - head of Business Training - discusses business, training and work issues. Come and join in the conversation or just enjoy the read!

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