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50 years of success - Established 1974

50 Years of Success
Established in 1974

"Helping you gain
.control of your career"

Tag Archives: training staff

Dealing Effectively With Telephone Complaints

In our Advanced Business English course we look at how to deal with complaints by letter and email. I know that we stress that business correspondence should be concise and clear but it never ceases to amaze me how blunt … Continue reading

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Getting the Human Resources Department to Work for You!

In last week’s blog I looked at the benefits of making sure that your staff are safe and happy. But, who is responsible for this? OK – it’s obviously the owner or Managing Director of the company. But the department  … Continue reading

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Interviewing for New Staff

Part three of three in a series about recruiting You’ve had a flurry of applicants for your job, you’ve chosen the most suitable candidates and now it’s interview time.

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Alerting People to Your Job Vacancy

Part two of three in a series about recruiting:
There are many ways to let people in the wider world know you have a job on offer.
Here are just a few: Continue reading

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Susan Metcalfe - head of Business Training - discusses business, training and work issues. Come and join in the conversation or just enjoy the read!