Author Archives: Susan Metcalfe
Looking Forward
A look at what the future of work holds in the coming five years. Continue reading
Writing for Company Magazines or Newsletters
A look at how to start writing for both staff and customer magazines, newsletters and ezines. Continue reading
Dealing With Complaints The Stress-Free Way
A look at how to deal with complaints calmly and effectively. Continue reading
Meetings – For Or Against?
A look at how you can help to make meetings run smoothly and productively. Continue reading
Dealing Effectively With Telephone Complaints
In our Advanced Business English course we look at how to deal with complaints by letter and email. I know that we stress that business correspondence should be concise and clear but it never ceases to amaze me how blunt … Continue reading
The Do, Delegate, Ditch System
At the end of last year I looked at the benefits of starting a Tickler System. Something you can add to this to make it even more effective is what I call ‘Do, Delegate, Ditch’. This refers to the three … Continue reading
Get That Report Right
I think people worry more about having to write reports than any other form of business correspondence. And here are two of the most common problems that people contact me about. So if you’ve ever worried about getting down and … Continue reading
Analyse Your Strengths and Weaknesses – and then Act!
Last week I looked at how you could make your working life more enjoyable. This week I’m going to move on a step and look at how you can improve your chances of success in the workplace by analysing your … Continue reading
Plan for Success!
Have you started doing your Christmas shopping yet? Writing your Christmas cards? Or are you one of those extremely well-organised people who’ve already finished their preliminary preparations for the festive season? And what about the countdown to the big day? … Continue reading
Using Rewards to Create a Committed Workforce
Offering good wages is a great way to improve morale and attract talented workers. But most successful companies know a competitive salary is only half the equation. That’s why they offer a comprehensive range of additional benefits and inducements to … Continue reading
