In this issue we look at how to make report writing less stressful; how to turn complaints to your advantage and we’ve tips on making every second count in your working day.

• Editor's Desk
• Bite 1
• Bite 2
• Bite 3
• Working Web
• Last Word

Last Word

Well, that brings us to the end of this issue. I hope you’ve found the articles interesting - if you’d like to discuss any of the topics covered with other readers, just go to the Student Forum. Or contact me, as usual, on dianan@businesstrain.co.uk. And remember, if you’ve any study tips to pass on we’d be delighted to include them in the future issues.