"Helping you gain
.control of your career"

In this issue we look at how to make report writing less stressful; how to turn complaints to your advantage and we’ve tips on making every second count in your working day.

• Editor's Desk
• Bite 1
• Bite 2
• Bite 3
• Working Web
• Last Word

Hello!

I was reading a copy of Management Today recently and saw an article entitled “Are you suffering from ‘someday syndrome’?” What they meant by this was procrastination – putting things off instead of getting on with them.

We’re all guilty of this to some degree. I sometimes find myself putting off starting to write a difficult report or – even worse – completing my annual tax return!

But there’s no point promising yourself that you’ll lose weight or get fit or learn a new skill unless you actually start the process. So, whether you’re already enrolled with us and need to press on with your studies – or you’re still contemplating which course to choose – don’t put it off! There’s no time like the present.

I’ve just mentioned report writing – many people find this one of the most difficult aspects of their work. So, in this issue we’ve got 10 top tips that should make life easier next time you have to sit down and write a report.

In a business context, people’s expectations are now higher than at any time in the past. They expect that your products will live up to your promises and that service will be prompt and efficient. If they don’t get this...they complain. So, in our article ‘Pouring Oil on Troubled Waters’ we show you how to deal with complaints effectively so that you retain satisfied customers. We also look at the most effective way of getting the result you want when you need to complain about something.

Finally, most people struggle to fit all the things they need to do into their busy working day. So, if you’re one of those, we have 7 tips that will gain you more time to run your small business.

Read on and enjoy!

Diana Nadin
Editor