"Helping you gain
.control of your career"

In this issue we look at how to measure the quality of the service you provide to your customers; give tips for increasing your online sales and consider the best ways of using social media to boost your brand.

• Editor's Desk
• Bite 1
• Bite 2
• Bite 3
• Working Web
• Last Word

Don’t forget that as a reader of Business Bites you can take advantage of our special offer – a discount of £25 off the Employing and Motivating Staff Course until 30th November. And if you’re already a Business Training student why not consider taking part in this year’s ‘Student of the Year’ award. Have a look at last year’s winners and then download an entry form if you’ve got a story to tell about what your training has helped you to achieve. There is a prize of £100 for the top student and £25 for five runners-up.

Until next month...