In this issue we show you how to minute meetings with confidence; how to create a good first impression and highlight the downside of communication by email.

• Editor's Desk
• Bite 1
• Bite 2
• Bite 3
• Working Web
• Last Word

Creating a Great First Impression

You need to create a good first impression, so how do you go about it? We look at ways of influencing people in your favour from the very start. Click here to read the full article.